
Frequently asked questions.
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At NEEWIN, we focus solely on altering your existing garments to give you the best fit. We offer alteration services vary from daily wear, sportwear, formalwear to bridal, vintage, couture and more.
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We are located in Studio City Silver Triangle at 12206 Ventura Blvd, Studio City, CA 91604, next to Ariat store and across the street from Bank of America.
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We encourage you to have these below items ready at your fitting.
Garment need to be altered
Specific Undergarment that you plan to wear with garment
Shoes
Accessories (optional)
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The average turn around time for standard alteration is around 5-7 business days from the day you have the fitting with us. Please note that it may vary depend on the quantity , complexity of your garment & our schedule availability. Therefore, we encourage you schedule your appointment in advance.
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We offer 14 calendar days guarantee from your assigned pick-up date to re-altered the assigned job one time without any additional fee. According to our terms of services, the original invoice receipt is required to be present for our specialist to check what type of alterations we performed before starting the re-alterations process on a garment. If you are unable to provide the original invoice receipt, unfortunately the 14 days satisfaction guarantee cannot be applied on the garments you wish to be re-altered.
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We accept all major credit cards, debit cards, Apple Pay, Google Pay, Samsung Pay.
We do not accept cash.
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Alteration and tailoring service are labor works which requires craftsmanship skill with years of experience and they are considered non-refundable.
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Yes, we can. If you are not satisfied with the work you’ve received from another service, our specialists will identify what was incorrectly altered in the past and advise you options for re-alteration and acknowledge you whether it can be fully recovered.
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There are techniques that we can help Repair or Patch damage on your garment. We will apply the best possible solution and describe what you will superficially see or feel once it is complete. However, we DO NOT REWEAVE or MEND CLOTHING. The offer repair is meant to try to cover up problem area and prevent further damage.
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Yes, we do. You can submit a stylist form and we will get back to you within 48hours!